Support
Support for all Jason Furr games and projects — handled directly. Every message gets a personal response.
Primary support
support@jasonfurr.comInclude the game name, platform (iOS or Android), device model, OS version, and a brief description of the issue. Response target is 2 business days.
Response times
Support is handled personally by Jason Furr. Target response time is 2 business days for all enquiries. For urgent issues, note "URGENT" in the subject line.
Volume may vary during major game launches or update periods. Bear with me if things run a little slower at those times — every message will receive a reply.
Restoring purchases
Remove Ads is a permanent non-consumable purchase (no subscription). If you need to restore it after reinstalling:
iOS: Open the game → Settings → Store → Restore Purchases. This works offline using your Apple ID receipt.
Android: Restore happens automatically when you open the game while signed in to the Google Play account used for the original purchase.
If restore fails, email support@jasonfurr.com with your order ID.
Common issues
Progress not saving
Restart the app first — this resolves most save sync issues. If cloud save is enabled and you see a conflict dialog, you will be shown the option to choose which save to keep. If progress is genuinely lost, email support with your platform and approximate last session date.
Ads still showing after purchase
Use Settings → Store → Restore Purchases. If that doesn't resolve it within 60 seconds, force-quit and reopen the app. Still showing? Email support with your Order ID from the store receipt.
Game crashing or not opening
Try: (1) Force-quit and reopen. (2) Restart your device. (3) Reinstall the app — save data is backed up via cloud save. If the issue persists, email support with your device model and OS version.
Leaderboard or achievement not syncing
Leaderboards and achievements require platform sign-in (Game Center on iOS, Google Play Games on Android). Sign in via Settings in the game. Scores sync automatically when connected — if a score is missing, it will sync on next session.
Platform sign-in prompt repeating
Platform sign-in (Game Center / Google Play Games) is entirely optional. If the sign-in prompt keeps appearing, check that you've dismissed it with "Not Now" rather than closing the dialog — the game should respect that choice for the session. This behaviour may be addressed in a future update.
Bug reports & feedback
All bug reports and player feedback are genuinely read and logged. If something feels wrong or broken, email support@jasonfurr.com with as much detail as you can. Steps to reproduce, screenshots, or screen recordings are enormously helpful.
Support by game
Privacy requests
For privacy-related requests — data enquiries, opt-out requests, or questions about data practices — email privacy@jasonfurr.com or visit the Privacy Policy.